Legal

Payments, Renewals and Refund Policy

Effective: October 20, 2026

1. Scope

This policy covers every purchase of ArtemisX VPN, Proxy and VPS services and every wallet top-up, on the artemisx.net account pages and in the ArtemisX VPN Lite app. It forms part of the Terms of Service. The artemisx.net website only displays prices; all orders are placed and paid on the account pages.

2. Prices and tax

• Prices are listed in Vietnamese dong (VND). For PayOS and PayPal payments, value-added tax (VAT) is added and shown separately at checkout, before you pay.
• PayPal payments are charged in US dollars (USD) at the conversion rate shown at checkout.
• In-app prices through Google Play are shown by Google in your country's currency.
• Coupons are re-checked on the server at payment; the final amount is the one shown at the confirmation step.

3. Payment methods

• PayOS: bank transfer or QR from a Vietnamese bank.
• PayPal: PayPal balance or international cards through PayPal.
• ArtemisX wallet balance: deducted from money you have topped up (section 5).
• Google Play: in the Android app only, for VPN plans.

We accept no other payment channel. Card, bank, PayPal and Google account details are handled by the gateways themselves; we never see or store them (see the Privacy Policy). Never send money to a personal account that claims to be ArtemisX.

When you request a VAT invoice (PayOS payments), it is issued with the details you enter. The invoice for a wallet top-up covers that top-up only, not later purchases paid from the balance.

4. Confirmation and activation

Orders activate automatically as soon as the payment gateway confirms the money has arrived. VPN plans take effect immediately; proxies need a minute or two to be assigned an address. If you have paid and the order is still not active after 30 minutes, contact support with the order code: we will complete the activation or refund under section 8.

VPS is not yet sold directly on the account pages; price and terms are quoted to you before you pay.

5. Wallet balance

• You top up between 50,000 and 10,000,000 VND at a time, via PayOS or PayPal.
• The balance can only be spent on ArtemisX services. It cannot be withdrawn as cash or transferred to another account, except when we refund under section 8 or the law requires it.
• Referral commissions are credited to the wallet on the same basis; a commission is voided if the original order is cancelled or refunded.
• Every top-up, purchase, refund and adjustment appears in the wallet history on the account pages. When we adjust a balance (for example to fix an error), the reason is recorded with it.

6. Renewal and auto-renewal

Website purchases do not auto-renew by default. When the period ends, the plan simply ends; you are not charged.

If you turn on auto-renewal (wallet payments only):

• Before the plan expires, we deduct the plan's price for the next period from your wallet. The account pages remind you 7 days ahead.
• If the wallet is short, a VPN plan gets a 3-day grace period for you to top up; after that the plan ends. A proxy is renewed once it enters its grace period and may drop for about a minute. Per-GB proxies do not auto-renew.
• You can turn auto-renewal off at any time under Wallet and invoices, or on each proxy. The period already paid runs to its end; we do not refund the rest of that period just because you turned renewal off.

Google Play subscriptions renew automatically under Google's system until you cancel them in Google Play (section 9).

7. Changing plans and expiry

• Upgrading to a higher tier on the same cycle: you pay only the difference for the time remaining; the expiry date stays the same.
• Switching to another plan or cycle: the unused value of the old plan is converted into extra time on the new one, so nothing is lost.
• Downgrading: takes effect from the next period.
• An expired proxy is held for 24 hours so you can renew it; after that its address and credentials are released.

8. Refunds

Our services are digital and delivered immediately after payment. We therefore refund in the cases below rather than on any request.

We refund when

• You were charged but the service was never activated and we cannot fix it: full refund.
• You were charged twice for one order, or charged the wrong amount: refund of the excess.
• The service cannot be used because of a fault on our side that we cannot fix after you report it: refund of the unused time or data, or extra time instead if you agree.
• The service is materially different from its description at the time you bought it.
• Any other case consumer-protection law requires.

We do not refund when

• The service was delivered and works normally, and you changed your mind or stopped using it. You can turn off auto-renewal or switch plans under section 7 instead.
• Proxy data already used, or plan time already elapsed.
• The account or service was suspended or terminated for breaching the Acceptable Use Policy or the Terms of Service.
• The problem comes from your device, network or carrier, or from a third-party website or app blocking VPNs or proxies, outside our control.

Where refunds go and how long they take

• Orders paid from the wallet: refunded to the wallet.
• Orders paid through PayOS or PayPal: refunded to the original method (a transfer back to the paying bank account, or a PayPal refund), or to the wallet if you prefer.
• We answer requests within 3 business days and send the refund within 7 business days of approving it. How long it takes to reach you depends on your bank or PayPal.
• Transfer fees, exchange-rate differences and fees charged by banks or PayPal are not ours and may not be refunded, unless the fault was ours.

9. Purchases through Google Play

• Payment, renewal and refunds for plans bought through Google Play are handled by Google under the Google Play policies. To cancel: Google Play → Payments and subscriptions → Subscriptions → ArtemisX → Cancel.
• Request refunds through Google Play. When Google refunds or revokes a purchase, that plan's entitlement ends immediately.
• If you buy a plan on Google Play while your account already holds a VPN plan bought on the website, the Google Play purchase is automatically refunded and revoked; the website plan is kept.

10. How to request a refund

Open a support request with the topic “Payment and billing” on the account pages, or email support@artemisx.net from your registered address, with: the order code, payment method, reason, and a screenshot or description of the problem if any. For a PayOS order refunded to a bank, give the receiving account (it must be in the name of the person who paid).

11. Complaints

If you disagree with the outcome, reply in the same support request or email and we will review it. We prefer to settle by negotiation; failing that, you may ask a consumer-protection organisation or a competent authority for help, or resolve the dispute under the Terms of Service and Vietnam's Law on Protection of Consumers' Rights.

12. Contact

• Email: support@artemisx.net
• Phone: 0916902211
• Telegram: t.me/ArtemisXSupportBot